Testimonials

I've had the pleasure of working with Heather Gurocak for the past several years and Sitrus Solutions, LLC for the past year and have found their knowledge, experience and expertise to be immensely valuable to my consumer warranty practice. On a consistent basis, Heather and Sitrus Solutions, LLC provide timely and accurate case evaluations and assessments, as well as data calculations and reporting. I highly recommend Heather and Sitrus Solutions, LLC for all your pre-litigation and litigation needs in the automotive industry. 

– Jacky P. Wang, Partner, Narain Maclear LLP

I had the privilege of working closely with Heather during her time as Customer Care Manager at Mercedes-Benz USA, where she served as our Person Most Qualified witness in multiple California lemon law cases—including two trials. Heather demonstrated exceptional professionalism, diligence, and adaptability throughout every stage of the process.

She quickly learned the applicable law and became a remarkably strong witness in both deposition and trial settings. Heather invested significant time in preparation, approached every task with seriousness, and consistently followed strategic guidance—often better than most witnesses I’ve worked with. Her ability to grasp technical aspects of the cases, even beyond her core responsibilities, was impressive and underscored her commitment to excellence.

Heather cared deeply about the quality of her work and was a pleasure to collaborate with. Based on my experience with her, I am confident she will deliver outstanding service to any client or organization she partners with.

- Soheyl Tahsildoost, Founding Partner of Theta Law Firm, LLP 

I worked closely with Heather for over three years while we were both at Mercedes-Benz USA.  In Mercedes-Benz parlance, Heather was a shining star. She’s knowledgeable, responsive, battle-tested, collaborative, and dedicated—all essential qualities for OEMs navigating the Song-Beverly landscape. There no question in my mind that she would be an invaluable team member to any OEM’s warranty litigation program. 

- Chad Peterson, Counsel for King & Spalding LLP